United Dairy Farmers - Lawrenceburg, Indiana

J. B.

Employees always shut down ice cream, malt, sundae area. Twice in one week could not get hot fudge Sunday. One employee in break room said product not available and the employee at register said they do not have enough staff. Two employees and both were free.
In the summer on Saturday nights we had the same issue but the excuse then was closed to clean out coolers. No employee visibly cleaning.
This is the ONLY udf in tristate with this issue. It feels like I’m at McDonald’s, lol.

Michael G.

That Jackie Chan lookin dude on 2nd shift was rude didn't like the door at 1 and I walked in at 101 and he was super rude don't go here go to speed way

Gayil M.

Both employees did a great job on quickly and efficiently ringing and my friends out, a taller ginger and one in a purple shirt with split dye hair. Extremely nice and patient even when they had only half of the flavors available and both machines down. Hope they get a raise for their stellar customer service! 😁

Angi H.

We come for ice cream at this location many weekends in the summer and it’s like they don’t want customers. They are ALWAYS defrosting the freezers on Saturday nights when there is a race track down the road that brings them mass amounts of customers. The defrosting process makes their selections very limited and it’s like they are doing it at this exact time to prevent having to deal with selling ice cream. Last time I watched probably 20 customers leave because they only had 2 ice cream choices. The staff here is typically very terse and unfriendly as if you being a customer there is very inconvenient for them. We have given this place many chances and the result is always the same.

Edit: went back tonight to the same story. We walked out and what do you know McDonald’s wants the business and their McFlurry machine was actually working. I think we’re fine trying with UDF

Caitlin B.

The older lady that works there is always so rude. Her nasty attitude just shouts “ I have a terrible life and feel the need to take it out on others “ , im sure it’s very tough work, clearly, for her to carry such a nasty attitude around. I truly feel sorry for people like that. I love this location - when she is not working. I’ve seen her face posted publicly to Facebook from others sharing their experiences too. No idea what her issue is 🤦🏽‍♀️ clearly it’s not just me.

Em L.

My husband and I are done with UDF. Waste of money. Past couple times we have went there for milk shakes, you get milk and no shake. It’s literally like drinking flavored milk. I asked for my shake extra thick (which cost $2 extra) because the last time I got a milkshake here it was waaay too milky. $2 extra and it still wasn’t thick. My husband didn’t get extra thick, it was milk. We turned around and the dude said he could make it thicker, still wasn’t thick enough to be a milk shake, and the ice cream he did put in it, wasn’t properly mixed, it was all on the bottom of the cup. What’s so hard about making a proper milkshake. Another thing, we’re not sure if the way the ice cream is being made is different, or it’s just us, bc the ice cream itself isn’t that good. Growing up we thought UDF had the best tubbed ice cream you could get. Now, ice cream options at Kroger are tastier, and cheaper. We wont be returning for anymore ice cream.

noah C.

Bathroom looks like it hasn’t been touched in weeks. The staff apparently has enough time to joke about and flip each other off as they walk into work, but not clean the bathroom. Where is management at?

Honey B.

The employees here work so hard and their boss is one of the most passionate people I’ve ever met. She’s fights for her employees and works so hard to support her family. The people that come in here and complain don’t tell the whole story. I’ve seen some of the ways these people get treated and it’s disgusting. No wonder they are “rude”. If you have a problem bring it up to the store manager don’t blast someone online just because they might’ve had a bad day.