Cold Stone Creamery - Crown Point, Indiana

Sabrina B.

VISITED 03/12/25
AROUND THE 3:00PM HOUR
I AM AFRICAN AMERICAN AND WAS TREATED EXCEPTIONALLY WELL AT THIS LOCATION TODAY.
THE PLACE WAS CLEAN THE MANAGER WHO NAME WAS CAROLYN TREATED ME WITH THE UPMOST RESPECT. SHE WAS INFORMATIVE ABOUT THE PRODUCT BEING THE FACT IT WAS MY FIRST TIME TRYING SCC. HONESTLY MY SECOND TIME, MY FIRST TIME WAS IN LINCOLN NEBRASKA BACK IN 2015 A CO WORKED LOVED CSC. SO SHE WAS VERY INFORMATIVE AND I LOVED THE FACT CSC HAS EXPANDED THEIR BRAND. THE CHOCOLATES (ALSO HAVE ALL KINDS OF BIG TAFFY APPLES, ICE CREAM CAKES, ICE CREAM TREATS) ARE DELICIOUS AND THE BUTTER FINGER ICE CREAM HAD PLENTY OF FLAVOR. A LITTLE PRICEY UNLIKE THE COMPETITION BR BUT STILL WAS TASTEFUL ALL THE SAME. LOTS OF FREE PARKING AND IT IS LOCATED IN A NEW AREA WITH A COUPLE RESTAURANTS/BARS AND A NEW HEALTH FACILITY THAT IS APART OF NORTH SHORE HOSPITALS.

Kayla P.

Coldstone used to be my favorite icecream place but the customer service here is terrible. Last week I placed a pickup order at 8 pm and it said it would be ready around 8:19pm. So when I get there I let them know I’m there and it’s not ready yet so I waited patiently knowing sometimes it’s not always ready exactly when they say. 15 minutes go by and I let them know i’m still waiting to remind them. they said 5 more minutes. Time keeps going by and they didn’t finish my order til 8:55. They are very unorganized and do not work together as a team. ZERO sense of urgency. I asked if I could get a refund or some coupons due to waiting forever and it being a pickup order to AVOID waiting. They said they couldn’t do anything and to call the next day when a manager would be there. So I called and the manager did completely understand and was in shock and she said she could send me some coupons over on email and I never received them. Everything here is a mess.

Gene M.

*UPDATE* 7/2/2024
INITIAL REVIEW BEFORE 2 YEARS OLD

I'm going to have to downgrade my review to 2 stars, and even that's being generous. I placed an online order an hour in advance to be picked up at 6:45pm and upon arrival exactly at the time stated I still had to wait 10 minutes or until after all the customers in the lobby were taken care of to include someone that came in after me who was handed their online order right away. I don't want to play the race card, but the employees were young Caucasians and reality is reality. Everyone had their orders handed to them, but mine was sat on top of the counter by an unfriendly young Caucasian girl who called my name to advise me my order was ready after she had already walked away. My ice cream containers were dirty, wet, and sticky, and I needed to wipe them off with a rag before putting it in the freezer. I didn't receive my 2nd waffle bowl that I ordered, and I paid a tip in advance, of which I'll never do it again. They'll have to earn that tip from now on if I return. I paid $35 & now I don't even want the ice cream. Horrible customer service horrible experience this time. And to think of all the views my initial review received and the business I've stirred their way from it.

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It was my first time going today, and I was pleasantly delighted and overwhelmed with the 🍌caramel crunch in the 🧇 bowl. I added 🥜 🧈 and fudge to it, and I had to make a mad dash 🏡 before it melted all over me, but it was absolutely delicious! I recommend paying them a visit. 😉👍

kelley H.

I’ve noticed that the employees will greet Caucasian customers but not African American customers. I’ve witnessed this behavior twice!!!! This is why I’m here!!!! I walked in, there were 3 employees in the store, no customers. I stood there, no one would look up at me or acknowledge that I walked in.
Eventually I said HELLO the young man looked at me and said nothing, the others said nothing!!
After he looked around another employee walked from the back, he turned his back to me and whispered something to her then said…. Can I help you? I said NO and walked out!! This is ridiculous!!! I love the ice cream but I’m done!!! I’m appalled!!

Chiva G.

3rd time in 2 weeks I've been here and the kids here don't even acknowledge a customer standing in front of them .This visit 12 minutes with no other customers inside and I was finally asked if I needed something. There needs to be a manager onsite babysitting these kids. It's ridiculous!

anthony J.

Everything was phenomenal everything was Super Fresh the ice cream was super creamy they turn the music down for my autistic daughter the service was great they were very friendly we will be back soon

Justin S.

Cold Stone needs to implement cake storage instructions for certain people. Apparently the cake looked like a traditional cake it can fool people. Like McDonalds had to display caution hot all over the coffee cups. These cakes need to say keep frozen big and bold. Because your cake can look like this submitted picture, left in the care of people who dont understand the concept of ice cream cake. But reguardless of the improper storage, the cake was excellent.

Denice K.

Went for hubby's bday. They do not disappoint! Had the banana caramel with walnuts and asked for half banana and half cheesecake icecream. Delicious! The combinations are plentiful. Service with a smile and great atmosphere. Coldstone, 🙏 get cheesecake chunks! This would've made my dessert a dream!!